BrevynMotion Workspace

Credit and Refund Policy

Effective: 2026-07-27

This policy applies to brevyn.app.

These policies describe Brevyn Motion Workspace's current paid, account-bound self-serve pilot, with a manual Assisted review fallback for requests outside the current low-risk wedge. Public checkout remains closed until account review and production activation are complete, and these policies may be updated before checkout opens. They do not provide legal advice to users.

Brevyn Motion Workspace("Brevyn") is the independent AI video workflow offered at brevyn.app. References to this product do not refer to unrelated third-party websites, apps, exam-prep products, education services, or AI certification materials using similar names.

Pilot billing status

Brevyn Motion Workspace offers a one-time credit pack and a recurring credit subscription in its published catalog. Before account review and production activation are complete, checkout is not open and no public purchase button or direct payment link should appear. After activation, approved users can buy or renew credits directly.

Credits

  • Credits can be used only inside Brevyn Motion Workspace.
  • Credits are not transferable and have no cash value.
  • Credit usage may be limited to control abuse, provider risk, or pilot costs.
  • Credits are issued only after a verified payment webhook confirms payment. A payment success page does not directly issue credits.

Subscription cancellation

  • The recurring subscription renews automatically until canceled.
  • You can cancel anytime from the billing portal to stop future renewals; canceling does not remove credits already granted to your account.
  • After cancellation, account access and any remaining credit balance stay available until the end of the current billing period.

Failed generations

If a generation fails because of a provider, processing, timeout, or storage error before a usable output is delivered, the system design target is to restore the credits consumed by that failed attempt. Some edge cases may require manual review.

Moderation and policy blocks

Requests blocked by moderation, access controls, rate limits, cost caps, or the Acceptable Use Policy may be rejected before generation starts. If no generation is submitted, credits should not be consumed.

Completed generations

Completed generations are not automatically refunded because generative outputs are uncertain and may not match every subjective preference. If you believe there was a system error, contact support for review.

Cash refunds

Cash refunds are reviewed case by case and may require payment, account, request, and generation records. This policy does not guarantee a refund outcome.

Support

For credit or refund questions, email support@brevyn.app and include your account email, payment ID, generation ID if available, and a short description of the issue. Pilot support aims to respond within 3 business days.